Refund Policy

Because proxy resources are provisioned and consumed in real time, refunds are evaluated on a case-by-case basis according to the criteria described in this policy.

You may be eligible for a refund under the following circumstances:

• A verified technical issue on our side that prevented the use of purchased resources.
• Duplicate charges or billing errors.
• A request submitted within the eligibility window and before significant usage of the purchased resources.

Certain purchases are not eligible for refunds, including:

• Resources that have been substantially consumed.
• Custom or enterprise plans with separately negotiated terms.
• Charges older than the eligibility window described below.

Refund requests must be submitted within a reasonable period from the date of purchase. Requests submitted after the eligibility window may not be honored.

To request a refund, contact our support team through the contact page with your account details and the reason for your request. Our team will review eligibility and respond with next steps.

Approved refunds are processed back to the original payment method. Depending on your provider, it may take several business days for the funds to appear.

If you have questions about this Refund Policy, please reach out through our contact page and we will be happy to assist.